Frequently Asked Questions
Everything you want to know about 59p — full FAQ
Commonly asked questions from players — covering withdrawals, how to claim bonuses, live casino, and responsible gambling — all answered in Burmese.
Whether you're a new player just getting started with 59p or a long-time player, this page has full answers to questions that come up regularly. From how long you wait to withdraw, to how wagering requirements on bonus funds are calculated, whether you can play live casino on mobile, and what options are available if you want to set your own limits — each question is answered clearly. Browse the questions below, and if you can't find what you're looking for, ask us directly via 24/7 live chat.
Questions about Withdrawals
At 59p, withdrawal requests are normally processed within 5 to 30 minutes. Withdrawals via KBZPay, Wave Money, and AYA Pay are the fastest. Bank Transfer may take a little longer, but if it exceeds 30 minutes, you can contact support to check. Keeping your account verification complete is important for smooth, fast withdrawals.
The minimum withdrawal amount at 59p is 30,000 Ks per transaction. You cannot withdraw below this amount, so it is best to wait until your balance reaches 30,000 Ks before withdrawing. Note that the minimum deposit is 10,000 Ks, which is different from the minimum withdrawal amount.
If your withdrawal has been stuck at "Pending" for more than 30 minutes, contact 59p's 24/7 live chat. Common reasons include incomplete account verification, incorrect wallet details, or an unmet wagering requirement. Support can clarify and resolve the issue for you.
Yes, 59p's deposit and withdrawal service runs 24 hours a day, every day of the week, with no exceptions. Whether you check by Myanmar Standard Time (MMT) in the evening or transact late at night, processing is normally completed within 5–30 minutes.
To withdraw winnings earned from bonus funds, you must first complete the wagering requirement. For example — if you receive a 24,000 Ks bonus from the 120% welcome bonus, you must wager that amount 25 times (24,000 Ks × 25 = 600,000 Ks) before you can withdraw winnings from the bonus. Your own deposited funds are not restricted by the wagering requirement.
Self Exclusion
If you want to request a temporary break (cooling-off) or a longer account closure (self-exclusion) at 59p, you can notify support directly through the 24/7 live chat. The support team will suspend your account for the period you choose, giving you time to reflect on your gambling habits. You can also find more information on the Responsible Gambling page.
If gambling is causing problems in your life, we recommend speaking with health services or trusted family and friends. 59p's Responsible Gaming page includes guides to help you check on personal matters. You can also request self-exclusion through the support chat.
You may have a gambling problem if you notice these signs — an urge to keep playing immediately after a loss to try to win it back, conflicts with employers or family due to gambling, feeling unable to stop gambling, or having borrowed money to gamble. If you experience these signs, please read the Responsible Gaming page right away and contact support.
If you want to set your own limit, contact 59p's live chat support and request a deposit limit. This is a service designed to help players manage their own budget. Once a limit is set, changes are not applied immediately — they are reviewed before taking effect.
59p is available to players aged 21 and above only. This restriction is in place to protect younger individuals from the potential harms of gambling. You must register with your correct age when opening an account, and any account found to have been opened with false information may be closed.
Live Casino
Live dealer games broadcast real cards, dice, or roulette wheels via camera in real time, letting players place bets as if sitting at an actual table. At 59p Casino, these games are available via HD video stream and you can interact with the dealer through real-time chat.
59p Casino's live tables offer a range of table limits to match what different players are comfortable betting. There are low-limit tables for new players as well as high-limit VIP tables for experienced players. When you're about to choose a table, the limits are clearly displayed on the interface.
Yes, all of 59p Casino's live dealer games can be played on Android and iOS phones through a web browser — no app download needed. With a good mobile data or Wi-Fi connection the video stream runs smoothly. We recommend using Safari or Chrome for the best experience.
Dragon Tiger is a straightforward card game. The dealer deals one card each to the Dragon side and the Tiger side, and the side with the higher card wins. Players bet on whether Dragon will win, Tiger will win, or it will be a tie. If both cards are equal, half of the bet is returned. Because the decisions are simple, it's a popular choice for new players.
Bonuses and Promotions
59p's welcome bonus gives you 120% on your first deposit, up to a maximum of 200,000 Ks. For example — deposit 20,000 Ks and you get a 24,000 Ks bonus, giving you a total balance of 44,000 Ks. To receive the bonus, open an account and request the bonus code or accept the offer when making your first deposit — you can ask support chat for clarification.
A wagering requirement is the total amount you must wager before bonus winnings can be withdrawn. At 59p, the wagering requirement is bonus amount × 25. For example — deposit 340,000 Ks and receive a 200,000 Ks bonus; you must wager that 200,000 Ks 25 times, meaning 200,000 Ks × 25 = 5,000,000 Ks must be wagered before you can withdraw winnings from the bonus.
Yes, bonuses can expire and be forfeited if the wagering requirement is not met within the set time period. You can read how long you have to play after receiving a bonus in the offer's terms and conditions, and if anything is unclear you can ask via support chat. This doesn't mean you have to play immediately after receiving a bonus, but you should pay attention to the expiry period so you don't lose it without realising.
That's correct. The welcome bonus is available once per account only. Opening multiple accounts at 59p to claim the bonus repeatedly is a violation of the terms and conditions and may lead to account-related issues. Beyond the welcome bonus, you can continue to receive benefits through reload bonuses, cashback, and the VIP program.
Under 59p's referral program, when a friend you refer opens an account and makes their first deposit, you receive 5% of that first deposit as bonus funds — up to a maximum of 20,000 Ks per friend. On top of that, you can earn a weekly commission of 0.1% of your referred friends' valid bets. Contact support chat for full details on the referral program.
Ask the Support Team Directly
Still have questions you didn't find above? 59p's 24/7 Myanmar-language live chat support is ready to answer your questions anytime, day or night.
Log in to 59p and Open Chat